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Initial Fire Damage Assessment

February 28, 2025

Your Initial Fire Damage Assessment – What Happens in the First 24 Hours?

Fire-damaged room with burnt ceiling and debris

No one ever prepares you for the aftermath of a fire incident. You'll likely be frustrated, overwhelmed and lost on what the next steps are.

So, when the flames have been squashed and the firefighters have left you to the mess left behind, what happens next?

An initial fire damage assessment. Before you do anything else, it's a great idea to go in and get a clear understanding of the extent of the damage as your first step.

That way, you can take action to restore you home or your business with a clear head.

At Synergy Four Services, initial fire damage assessments are one of our specialties.

We've seen every kind of aftermath of a fire, and are ready to step in and guide you through restoration planning in
Canberra, ACT.

This comprehensive guide is your lifeline in the first 24 hours.

We'll go into detail on how the assessment process works, and a general overview of the right next steps you should take the protect your property.

At Synergy Four Services, we specialise in fire damage assessment and restoration planning in Canberra, ACT.

This guide will explain what happens in the first 24 hours, how the assessment process works, and what steps you should take to protect your property.

1. The First Step After a Fire: Ensuring Safety

Safety needs to be the priority before any restoration work can start.

A man wearing a mask is coughing in front of a city skyline.

Immediate Safety Measures

To make sure property owners can start taking the first steps to getting their home or their business back on it's feet, emergency services will generally look around and inspect for safety hazards.

This means things like:

  • Weak structural components (walls, beams, the roof.)

  • Live electrical systems.

Then, specialised fire damage restoration contractors will come in. These professionals are important to the restoration process, because of their personal protective equipment (PPE) and expert training.

This allows them to get to work without exposing themselves to:

  • Smoke residue.

  • Soot damage.

  • Hazardous materials (live wiring, asbestos, etc.)

It is important for all the affected areas to be secured, in order to prevent any further damage. It also makes sure the property owners stay safe too!

At Synergy Four Services, we never skip a visual inspection to check for the immediate risks. Our safety standards are top-notch to make sure you can get back to your property safely!

2. What is an Initial Fire Damage Assessment?

Inspector assessing fire-damaged building

The fire damage assessment process is basically your plan of action.

It looks at how severe the fire damage cleanup will be, after looking at the full extent of the damage.

During this detailed assessment, our restoration specialists makes sure to examine:

  • All the structural elements, building materials and personal belongings affected by the fire.

  • Risks of further damage like smoke odour, combustible materials (think wood, wool, oils, etc) and secondary damage like mould growth.

  • Whether or not restoration efforts can actually bring the property back to its pre-fire condition — it's not always possible!

3. Steps in the Fire Damage Assessment Process

After years of experience in the industry, we have learnt and refined the best practices to make sure your property is restored as close to its pre-fire condition as possible.

Step 1: Initial Inspection and Visual Assessment

Our thorough fire damage assessment starts with a full, top to bottom inspection that looks for signs of damage.

We check things like:

  • Load-bearing walls.
  • Structural supports
  • Electrical systems.

Any high-quality assessment of fire damage makes sure the structural stability of the property is prioritised over all else.

Step 2: Categorising the Extent of Damage

Fire damage is not only structural. It affects different parts of your property in a range of ways.

So, it's crucial to the restoration process that we analyse the extent of the damage from all levels.

For example:

  • Structural damage: fire weakens the load-bearing capacity of your home, and generally calls for input from structural engineers who are specialised in the subject.

  • Smoke damage: smoke residue not only leaves smoke odour, but can settle into your home's building materials — needing ozone treatments for removal.

  • Water damage: when a fire has been tamed, it often means there's been water. A lot of it. So water damage restoration that uses specialised tools like moisture meters is usually necessary!

Step 3: Detailed Report for Insurance Claims

Insurance claims are usually associated with headaches.

Having to deal with bureaucracy and paperwork that comes with the aftermath of a fire incident is the last thing you want to be doing.

That's why a reputable service, such as our own, will always prepare a detailed report to make the process more smooth.

This includes:

  • Detailed records of the structural components and personal items affected by the fire.
  • The property's compliance with current building codes and building regulations.
  • Photographs and detailed information for insurance providers.

We know that filing an insurance claim after a fire incident can be hard.

That's why our team works closely with insurance adjusters to ensure a smooth process.

Steps to Take for a Successful Insurance Claim

A man wearing a mask is coughing in front of a city skyline.

Here are a few things you can do to secure your insurance claim.

  1. Contact your insurance company as soon as you can.
  2. Document all signs of damage by taking photos — and we mean all!
  3. Keep all the receipts from the repairs.

Our team helps property owners handle insurance claims so they can focus on getting their property back on track.

Fire Damage Cleanup and Restoration Strategy

A man wearing a mask is coughing in front of a city skyline.

Fire Damage Cleanup Best Practices

As industry leaders, we've mastered the fire damage cleanup best practises.

These include:

  • Removing any hazardous materials and cleaning up the fire affected areas.

  • Ozone treatments to get rid of that smoke odour from the home and from personal belongings.

  • Bringing in restoration contractors to assess your electrical systems, your structural damages, your soot damage, smoke residue, etc.

Developing a Fire Damage Restoration Strategy

We've seen enough fire damage to know that every property is affected differently.

Hence, we create personalised restoration strategies based on:

  • The initial structural assessment: ensuring the structural stability of your home before any repairs even begin.

  • Salvageable items: going through and picking out the material properties and personal belongings that can get rescued, spared by any severe damage.

  • Compliance with safety measures: making sure that the restoration process is dedicated to meeting safety standards at every stage, as well as building codes.

The goal is to get your property back to its original state, using the best practices and highest quality of care.

How Synergy Four Services Can Help Canberra Homeowners

Fire incidents can be devasting for homeowners, but you don't have to tackle the complex process alone.

Trusted Fire Damage Restoration Professionals in Canberra

At Synergy Four Services, our restoration specialists have seen every kind of fire damage imaginable.

Our track record of fantastic fire damage assessments makes sure your home can return to its original state, making the necessary repairs with the highest standard of care.

Comprehensive Fire Damage Services

From the initial inspection to the detailed examination and assessment process, we handle everything during the restoration process.

The pesky insurance claim process? We'll even work with your insurance company to make getting back on your feet way faster.

24/7 Emergency Services Available

We understand that fire damage waits for no one.

That's why we're a third-party service available to you 24/7.

We'll respond quickly and help your start the fire damage restoration process as soon as possible.

Severe damage? We're there for you, no matter the restoration work needed.

Call Synergy Four Services today for a thorough fire damage assessment in Canberra, ACT.

Get A Quote

frequently asked question

  • What should I do in the aftermath of a fire?

    Safety comes first, always. The first step in the restoration process is always waiting for emergency services to give the green light to go into your property again.


    Then, get in contact with a fire damage restoration company to get your detailed assessment done. It's only then that the restoration efforts can begin!


    Also, avoid touching fire-damaged areas, as they usually contain health hazards like soot, smoke residue and structural weaknesses.

  • What does an initial assessment involve?

    The initial assessment process starts with an initial inspection. 


    This helps contractors figure out the extent of the damage left behind, and the necessary repairs.


    Restoration expert will inspect:

    • The structural elements.
    • The electrical systems.
    • Your personal items.

    From there, they'll create a detailed assessment to kickstart the restoration process.

  • What types of fire damage can occur?

    Fire damage happens on a range of levels. This generally includes things like:


    Structural damage.


    Smoke and soot damage.


    Water damage from putting out the fire.


    Chemical reactions that have weakened the building materials.

  • How do I understand my insurance policy after a fire?

    Check your insurance policy for fire damage coverage as soon as possible, including the structural repairs and the projected restoration costs.


    Content your insurance provider and give them the detailed report provided by a reputable fire damage restoration company to support your claim.

  • Are there health risks after a fire?

    There are absolutely health risks that come out of the woodwork after a fire. This includes things like smoke residue, soot particles, and exposed building materials. These hazardous materials put you at risk of respiratory issues and long-term health problems.


    That's why we can't stress enough that proper fire damage cleanup is a non-negotiable to remove these dangers.

  • What safety measures should be taken before restoration begins?

    There are a few safety measures you can do to start the restoration process off strong. This includes things like wearing protective equipment and inspecting the site for ongoing risks in the electrical systems, hazardous materials and weakened structural components.


    It's a good idea to remove flammable materials and have a fire extinguisher on hand too to prevent further damage or injury!

  • How do restoration experts determine necessary repairs?

    With the right experience, restoration experts will assess the structural stability, water damage and impact of the smoke. They'll also inspect the electrical systems, structural supports and load-bearing walls.

  • What role does a property manager play in fire damage restoration?

    For a rental property, the property manager will most likely take charge of the restoration process. They'll ensure everything compiles with safety standard and building codes, and they'll handle the insurance claims. It's their responsibility to organise the necessary repairs with restoration contractors too.

  • Can fire damage occur from natural disasters?

    Bushfires and other natural disasters often bring with them mountains of fire damage. But don't stress. In the case of a natural disaster, a fire damage restoration company will be able to assess your situation and help you restore your property to its original state.

  • How long does fire damage restoration take?

    The time it takes to restore a property to its original state (or as close to it as possible) will depend on the extent of the damage. Is it severe damage? Maybe it's something lighter.


    Whatever it is, an initial assessment usually starts within the first 24 to 48 hours post-fire. Insurance claims and approvals will generally take longer.

A man in a black hoodie is standing in front of a forest.

Director of Synergy Four Services

Jason Dean, the founder of Synergy Four Services, has led the company to significant achievements, including winning the Canberra Local Business Award for Most Outstanding New Business in 2021 and Most Outstanding Service and Trade in 2022.


Under his leadership, the company became a finalist in 2023. With a range of certifications, including mould remediation, water damage remediation and fire and smoke damage restoration, and compliance with ISO 9001:2015 quality management standards. Jason ensures Synergy Four Services meets the highest safety and quality standards.

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